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Frequently Asked Questions for kerzenfabrik werksverkauf EWA Kerzen || Home

How can I update feedback after a purchase issue is resolved?

Make the timing clear when the later outcome changes your assessment. Let the final feedback reflect the experience as it now stands.

What should I check before agreeing to a seller's proposed resolution?

Review any cost or condition attached to the proposed arrangement. Do not carry out an unverified instruction that conflicts with the documented product requirements.

What should I do if I am waiting for a seller's response?

Include the relevant order or inquiry reference when following up. Ask which official route is appropriate if the original channel is not handling the issue.